If you have already purchased from us and you have customer service questions click here

Please click the questions below to find the answers to our most Frequently Asked Questions. Click on Any Question for the answers.

Sales Questions

• How Soon does my order ship?
• Do your products come with a warranty?
• What is your refund policy ?
• What forms of payment do you accept?
• Sales Tax
• What is your privacy policy?
• What do I do with my old battery?
• Do you Ship to PO Boxes, Military Addresses or Internationally?
• How difficult is it to change the iPod Battery?
• Track my order or Change Shipping Address

Customer Care

Please review the following before you move forward to the next level of customer care. Most questions can be answered or processed quickly through the following steps.

NEED INSTRUCTIONS or VIDEOS
You can download your instructions or videos or view any common installation problems anytime at http://www.ipodbatterydepot.com/instructions

BATTERY NOT HOLDING A CHARGE
Please see the section below for RMA - Returns and Exchanges

PROBLEMS INSTALLING OR AFTER INSTALLING BATTERY
Please make sure to view the videos and online instructions at http://www.ipodbatterydepot.com/instructions and you can also check out our troubleshooting page at http://www.ipodbatterydepot.com/instructions/problems.asp

RE-ISSUE RECEIPT
You can retrieve your receipt at any time at
http://www.ipodbatterydepot.com/shipping/

ORDER TRACKING/VERIFICATION - Incorrect Shipping Address
If you have any problems receiving your shipment or you entered the incorrect shipping information please go to http://www.ipodbatterydepot.com/shipping/

(RMA) EXCHANGE/WARRANTY ISSUES
If you need to exchange or return your product(s) or if there is any type of mistake when your order is received please go to http://www.ipodbatterydepot.com/returns/

ORDER PROFESSIONAL INSTALLATION
To have us install your battery that you already purchased please go to http://www.ipodbatterydepot.com/shipping/ - log into your order and follow the links to have us install your battery.

If you have a more complex issue that needs attention please email that question directly to customercare @ ipodbatterydepot.com and we will take care of it immediately.

Thank you for your business
Customer Service
iPod Battery Depot

For any Sales Questions please call us at 888-635-5218.

For any Customer Questions please call us at 888-635-5218.

For the fastest response time, please email your questions or concerns.