Sales Inquiries: If you have sales questions please call us at 888-635-5218 or Salesteam @ ipodbatterydepot.com (take out the spaces) , Monday-Friday, 10:00am-5:00pm, Pacific Standard Time. We do respond more quickly to email inquiries than phone calls and voicemails but the sales team will respond as quickly as possible. If you have any questions about becoming an affiliate or buying in bulk please also email or call us.

Customer Service (previous orders) -

Please review the following before you move forward to the next level of customer care. Most questions can be answered or processed quickly through the following steps. We encourage using our online system as it promotes a faster, more reliable service with fewer mistakes.

CHANGE SHIPPING ADDRESS
Click here to change your shipping address before your order ships

All (RMA) EXCHANGE / RETURN / WARRANTY ISSUES
Click here If you need to exchange or return your product(s)
if your battery is not holding a charge or you feel something is wrong with your battery or your order.

ORDER TRACKING/VERIFICATION
Click here if you have any problems receiving your shipment or need to track it's status

NEED INSTRUCTIONS or VIDEOS
Click here to download your instructions for all iPod repairs

RE-ISSUE A RECEIPT
Click here to retrieve your receipt at any time

PROBLEMS WITH INSTALLATION OR AFTER INSTALLATION
Troubleshooting page and make sure to see the written and video instructions

Please try to contact us at customercare @ ipodbatterydepot.com (take out the spaces) before calling us.

All other requests:
If you have a more complex issue that requires immediate attention that cannot be solved with the above options, please fill out the form below and we will take care of it immediately. Please note that if you request a service that is best served by the options listed above you will be automaticaly redirected to them by a customer service representative. Thank you for using iPod Battery Depot.